Buyer protection: Return and replacement of the bouquet
We do more for our customers. According to the RULES OF RETAIL TRADE IN THE REPUBLIC OF UZBEKISTAN AND THE RULES OF PRODUCTION AND SALE OF PRODUCTS (SERVICES) OF PUBLIC CATERING IN THE REPUBLIC OF UZBEKISTAN, plants are not subject to return or exchange. However, we resolve all arising issues on an individual basis and carry out replacement and return in the following cases:
1. If you change your mind
If you decide to cancel the order before assembly begins, we will refund 100% of its cost. If you wish to cancel the order after assembly has started, the money will be refunded minus a service fee of 125000 sum. The offer does not apply to grocery baskets, floral arrangements on floral foam, balloons, and confectionery products. To cancel an order, you must call the number +998 99 655 20 50.
2. If the sender didn't like the bouquet
Before sending the bouquet, we send photos of the bouquet (after its assembly) for approval to the sender. If you are not satisfied with the appearance of the bouquet or the assembly based on the photo, we will take into account all your wishes and refine the bouquet or replace it until full approval. If you do not like the bouquet upon receipt, the quality control department will review your case individually.
The offer is valid when submitting a claim within 12 hours from the moment of delivery. To register a claim, you must call the number +998 99 655 20 50.
3. If the flowers wilted quickly
If you followed all the instructions for caring for the bouquet, but the flowers lost their freshness less than a day after delivery, the quality control service will review your case individually and, if the decision is positive, we will replace the bouquet.
Replacement is only possible upon submitting a request via WhatsApp at +998 with supporting photos within ечение hours of delivery.
How to care for a bouquet?
Trim the flowers with a sharp knife at an angle of 45° (by 2-3 cm); Remove all leaves from the stem that will be under water; Add a few drops of Domestos (or a similar product) to the vase to disinfect the water; Change the water daily, wash the vase, and refresh the stem cut; Keep the flowers in a cool place, away from radiators, drafts, and direct sunlight; Water compositions in boxes and baskets daily. Do not remove the flowers from the composition.
4. If florists offer to replace the flower
When the necessary flowers are not in stock, we contact you to offer the best replacement. If you agree, florists will select options equal to or exceeding the price of the flowers, preserving the color scheme and mood of the bouquet.
5. If the recipient is not at the location or refuses delivery
If the recipient was not at the location at the time of delivery or refused to accept the order, we can deliver the flowers again to a different address (if the delivery cost increases, the financial expenses are borne by the sender), but the funds are not refunded in this case.